Best Western Papilio Hotel ★★★★

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Best Western Papilio Hotel | Surabaya | Java | Indonesia

Jalan Ahmad Yani 176-178, Gayungan, 60235 Surabaya, Indonesia

Best Western Papilio Hotel

You're eligible for a Genius discount at Best Western Papilio Hotel!

Boasting a rooftop pool overlooking the city, Best Western Papilio Hotel is conveniently located a 3-minute drive away from City of Tomorrow and a 10-minute drive from Surabaya Carnival Night Market. Free WiFi access is available throughout.

The air-conditioned rooms have a seating area and a flat-screen cable TV. A safety deposit box, an electric kettle as well as a refrigerator with a minibar are provided. En suite bathroom offers a shower, hairdryer and free toiletries. City view can be enjoyed from the room.

Guests can enjoy dining on Indonesian specialities as well as western and Chinese cuisine at Mariposa Restaurant. Alternatively, guests may also order from the room service.

Staff at the 24-hour front desk can assist with car hire and airport transfers, while the concierge service will be happy to assist with luggage storage. There is also meeting/banqueting facilities and a business centre. After a day of sightseeing guests may enjoy relaxing massage at the spa and wellness centre.

Best Western Papilio Hotel is a 15-minute drive away from Royal Plaza and a 20-minute drive away from Juanda International Airport.
Couples particularly like the location — they rated it 8.4 for a two-person trip.

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Room choices in Best Western Papilio Hotel

Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper
Food & Drink Restaurant
Parking Private parking is possible on site (reservation is not needed) and costs Rp 10,000 per hour., Parking garage, Electric vehicle charging station
Reception services Concierge service, ATM/cash machine on site, Luggage storage, 24-hour front desk
Cleaning services Daily housekeeping, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying Additional charge, Business centre Additional charge, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV in common areas, Smoke alarms, Key card access, 24-hour security
General Air conditioning, Lift, Facilities for disabled guests, Non-smoking rooms, Room service
Accessibility Emergency cord in bathroom, Toilet with grab rails
Wellness Fitness, Sun umbrellas, Sun loungers or beach chairs, Fitness centre
Languages spoken English, Indonesian

Conditions

Check-in From 14:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Refundable damage deposit A damage deposit of IDR 300000 is required on arrival. That's about 15.28GBP. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds Children of any age are welcome.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Groups When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash is not accepted Best Western Papilio Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Best Western Papilio Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

A damage deposit of Rp 300,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

How does the best price guarantee work?

If you find a lower rate for this establishment on another website, hurry up and contact our customer service team, through our contact from, in the page's 'Contact' tab.

Is WiFi available at Best Western Papilio Hotel?

WiFi is available in all areas and is free of charge.

Is there free parking available at Best Western Papilio Hotel?

Private parking is possible on site (reservation is not needed) and costs Rp 10,000 per hour., Parking garage, Electric vehicle charging station

What languages are spoken at Best Western Papilio Hotel?

English, Indonesian

What are the general services offered at Best Western Papilio Hotel?

Air conditioning, Lift, Facilities for disabled guests, Non-smoking rooms, Room service

Are pets allowed at Best Western Papilio Hotel?

Pets are not allowed.

What is the check-in time at Best Western Papilio Hotel?

From 14:00

What is the check-out time at Best Western Papilio Hotel?

Until 12:00

100% real reviews of Best Western Papilio Hotel

Check the opinions of our clients

9,0
Purpose of trip: Leisure trip
What was the highlight of Best Western Papilio Hotel
very good Hotel in Surabaya
I recently had the pleasure of staying at the Best Western Papilo Surabaya in May 2023, and it was an exceptional experience from start to finish. The hotel staff, especially Mrs. Indi, went above and beyond to ensure my stay was memorable and comfortable. From the moment I arrived, the staff at Best Western Papilo Surabaya exhibited exceptional hospitality. Mrs. Indi stood out with her warm and welcoming demeanor, providing me with all the necessary information and making me feel right at home. Her willingness to assist with any inquiries or requests truly made a difference. The cleanliness of the room was remarkable. it was evident that great attention was given to maintaining a high standard of cleanliness. The comfortable bed and well-appointed amenities added to the overall satisfaction of my stay. One highlight of my experience was the breakfast offered at Best Western Papilo Surabaya. The variety and quality of the breakfast options were outstanding. From local delicacies to international dishes, there was something to please every palate. The attentive staff made sure that all my preferences were taken care of, and I started each day with a delicious and satisfying meal. Throughout my stay, the staff at Best Western Papilo Surabaya consistently displayed a genuine willingness to help and a commitment to excellent service. Whether it was providing recommendations for local attractions, arranging transportation, or attending to any special requests, they always went the extra mile to ensure my comfort and satisfaction. I cannot thank Mrs. Indi and the entire staff enough for their exceptional service during my stay at Best Western Papilo Surabaya. Their dedication, helpfulness, and attention to detail truly made me feel valued as a guest. If you are looking for a hotel with a friendly and helpful staff, impeccable cleanliness, and a delightful breakfast, I highly recommend Best Western Papilo Surabaya.
9,0
Purpose of trip: Leisure trip
What was the highlight of Best Western Papilio Hotel
Valuable hotel for business and leisure
Affordable price
Comfort
8,0
Purpose of trip: Leisure trip
What was the highlight of Best Western Papilio Hotel
Recommended hotel in south Surabaya
The room is spacious and they changed the linen everyday. It's awesome
The gym needs improvement so the guests could exercise better
7,0
Purpose of trip: Leisure trip
What was the highlight of Best Western Papilio Hotel
Okay, breakfast and staff very good
location, friendliness of staff, breakfast, swimming pool.
not so clean, not well maintained, e.g. torn upholstery on the sides of the bed, slow internet
Nearby the Best Western Papilio Hotel
Indonesia / Surabaya
Surabaya

Nearby places of interest

Petra Christian University Petra Christian University
0.7 miles
City of Tomorrow Mall City of Tomorrow Mall
0.8 miles
Suroboyo Carnival Suroboyo Carnival
0.9 miles
Al Akbar Mosque Al Akbar Mosque
1.1 miles
Royal Plaza Royal Plaza
1.6 miles
Marina Plaza Marina Plaza
1.6 miles
Darmo Trade Center Darmo Trade Center
2.1 miles
Surabaya Zoo Surabaya Zoo
2.5 miles
Surabaya Town Square Surabaya Town Square
2.6 miles
Mpu Tantular Museum Mpu Tantular Museum
2.6 miles

Highlighted Places

House of Sampoerna House of Sampoerna
2.9 miles
Sharp Bamboo Monument Sharp Bamboo Monument
4.5 miles
Joko Dolog Statue Joko Dolog Statue
4.7 miles
Submarine Monument Submarine Monument
4.7 miles
Tunjungan Mall Tunjungan Mall
4.8 miles
Gubeng Train Station Gubeng Train Station
4.8 miles
Pasar Turi Train Station Surabaya Pasar Turi Train Station Surabaya
5.7 miles
Red Bridge Surabaya Red Bridge Surabaya
6.6 miles
Ampel Mosque Ampel Mosque
7.1 miles
Jalesveva Jayamahe Monument - Monjaya Jalesveva Jayamahe Monument - Monjaya
9.4 miles

Connections & Popular Places of interest

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0.6 miles
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0.6 miles
Carefour Ahmad Yani Supermarket Carefour Ahmad Yani Supermarket
0.6 miles
Starbuck Petra Cafe/Bar Starbuck Petra Cafe/Bar
0.9 miles
Hypermart City of Tomorrow Supermarket Hypermart City of Tomorrow Supermarket
0.9 miles
City of Tomorrow Market City of Tomorrow Market
0.9 miles
Hypermart Royal Plaza Supermarket Hypermart Royal Plaza Supermarket
1.2 miles
Royal Plaza Market Royal Plaza Market
1.2 miles
Surabaya Town Square Market Surabaya Town Square Market
3.1 miles
Primarasa Restaurant Restaurant Primarasa Restaurant Restaurant
0.2 miles
Juanda International Airport Juanda International Airport
5.4 miles
Abdul Rachman Saleh Airport Abdul Rachman Saleh Airport
41.2 miles
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